If you are unable to cancel your item online, you may be able to return your item. Once your item is available at the Apple Store, we'll send a Pickup Notification email with the Apple Store location. On the Your Orders page, an order status message displays above each of your items. Exclusively on Apple TV+. Apple Shipment Tracking. As Apple takes care of the dispatch of the products you purchase on the Apple Store, the risk of loss of, or damage to, product(s) shall pass to you when you, or a person designated by you, acquires physical possession of the product(s). Learn more about popular topics and find resources that will help you with all of your Apple products. That’s because we go out of our way to ensure that they’re designed and built to be just what you need. Refer to the Shipping & Pickup help page for more details. Apple chooses which carrier will deliver your shipment. With online Order Status(Opens in a new window) you can: Don't have an Apple ID? If you are paying for your order with an international Visa, MasterCard, or American Express credit card, please note that the purchase price may fluctuate with exchange rates. That’s why we strongly, almost emphatically, recommend that you do not do so. At the top of the page, select Order Status. Once you're ready to purchase, select Pick up at Checkout. In some instances, you may also be able to select a window of time to come to an Apple Store to pick up your order. Please note that certain products and payment methods are not eligible for in-store pickup by a third party. We send updates by text message, so you can stay updated on your delivery or pickup order. Please wait for this email before coming to the store. We thought so. The Apple Store sells and ships products to end-user customers only, and we reserve the right to refuse or cancel your order if we suspect you are purchasing products for resale. Apple Watch Series 3, iOS 11.0.3, Won't pair with Iphone 5S. In the event you have been charged more than the posted price for a product in an Apple Retail Store, please see a Manager for a refund of the overcharge. Since the actual delivery of your order can be impacted by many events beyond Apple’s control once it leaves our facilities, Apple cannot be held liable for late deliveries. Check order status or learn about Apple Trade in. This site contains user submitted content, comments and opinions and is for informational purposes only. Please try again later. In addition, your bank or credit card issuer may also charge you foreign conversion charges and fees, which may also increase the overall cost of your purchase. The confirmation will contain the expected delivery date, your shipping address, your order number and any other changes to your order. Please have your Order Number available. Please have your Order Number available. French assistance is also available Mon - Fri 6:00 a.m. - 8:00 p.m., and Saturday 7:00 a.m. - 4:00 p.m. Pacific time. We’ll be as brief as our attorneys will allow. Apple Footer. Status messages include: Click the Print Invoices link on the Your Orders page to get a printable image of your invoice(s). If you order multiple items, you may receive separate shipments. If you need assistance with viewing or editing your order, please contact an Apple Store Customer Service at 1-800-MY-APPLE. More ways to shop: Find an Apple Store or other retailer near you. The Apple Online Store Canada offers a variety of shipping methods to meet your needs: Shipping costs are calculated and displayed before you complete your order on the Apple Online Store. On the Your Orders page, select Track Shipment and the window will display the item's estimated delivery date, tracking number and shipping address. The text message will include your order number and a link to the tracking or pickup store information. Menu. I recently ordered prints from Canada through Aperture two weeks ago. On your order details page, a progress bar and status message display next to each of your items. In the Apple Store: Offer only available on presentation of a valid photo ID. Got up at 1am MST tried apple.ca for about 30 mins without luck. In my last post titled Apple And The ‘All Writs Act’ dated November 2, 2015, I discussed an application before Magistrate Judge James Orenstein of the United States District Court, Eastern District of New York, in In Re Order Requiring Apple, Inc.To Assist In the Execution Of A Search Warrant Issued By This Court, 15 Misc. You can update your email address on the Your Orders page of online Order Status (Opens in a new window). On the Order Details page, click the Track Package button. Get the best Same Day Courier or Smart Courier Services in Canada, Apple Express provides the fastest Courier services in the Canada. You can also see shipping costs on the Order Acknowledgment email and on online Order Status. Apple Financial Services Accounts are not available for orders that contain Apple Store pickup items. This shows a summary of your most recent order. If you ordered multiple items, you may have separate tracking information for each item. Click this link, enter the postal code where you'd like to pick up the item, and click Search Stores to check availability. Learn more. Updates will take effect for future orders. Furthermore, there may be occasions when Apple confirms your order but subsequently learns that it cannot supply the ordered product. Your Apple ID is the account you use for all Apple services. Get support anywhere. Apple also requests an authorisation, which holds the funds for the full or partial purchase amount. For carrier deliveries you can track the status of your order via online Order Status, 24 hours a day, 7 days a week. Value of your current device may be applied toward purchase of a new Apple device. Depending on your original form of tender, a cheque, wire transfer, or refund to your debit/credit card will be issued within 10 business days provided the returned item is in its original condition. Your Shipment Notification email will tell you whether a signature is required. Your privacy is important to Apple. Apple may, in its sole discretion, refuse or cancel any order and limit order quantity. See if you're eligible.. The third party will need to bring a government-issued photo ID and order number for pickup. Or call 1-800-MY-APPLE. You can check order status, track a delivery, view pickup details, edit your delivery or email address, print an invoice and more by checking your online Order Status(Opens in a new window). The number of messages you'll receive will vary depending on the orders you placed. If you apply online and don't add Apple Card to an eligible iPhone or iPad that you own, you can only use it to make eligible purchases online and in-store at Apple… Then contact the carrier to arrange a free, no-contact pickup. For returns to an Apple Retail Store for cash, cash equivalent, and cheque transactions over $750, Apple will mail a refund cheque to you within 10 business days. Copyright © 2021 Apple Inc. All rights reserved. If you have submitted a promotional claim and would like to check its status, please go to www.apple.com/promo/inqury. Please note that this excludes limited-time price reductions, such as those that occur during special sales events, such as Black Friday or Cyber Monday. In that unlikely event, we invite you to review the following terms related to returning a product. More topics. You can also view shipping information in online Order Status. The order acknowledgement email provides a summary of the items on your order. This will include your order number and a link to the tracking or pickup store information. Download the Apple Support app. Registered persons are encouraged to apply for the Secure Certificate of Indian Status, which has a number of security features that the Certificate of Indian Status … To purchase Apple products online from outside of Canada, please click here for international store information. On your order details page, a progress bar and status message display next to each of your items. On the Account page you can view the current status of your order, view the items ordered, see estimated dispatch and delivery times and track your delivery. 1902-JO (2015) (“Re Order Apple, Inc.”). Once we receive your Online or Call Center order, we’ll provide you with an email order confirmation. In 2009, a more secure status card, the Secure Certificate of Indian Status, began to be issued to help protect registered persons from identity theft. All Apple Originals. Apple reserves the right to refuse or limit the quantity of any device for any reason. So long as your item is not in Preparing to Ship or Shipped status, you may be able to cancel an item or the entire order online.To cancel an order or item, visit online Order Status (Opens in a new window). Should you wish to return ten or more of the same product, you must return to the Apple Store where originally purchased. and enter your Apple ID and password. The common term for modifying an iPhone is jail-breaking, with a particular emphasis on the second part of that term. If you have designated someone else to pick up the item for you, the email will also display your pickup contact. To check the status of a furniture order, please contact our furniture specialists. French assistance is also available Mon - Fri 6:00 a.m. - 8:00 p.m., and Saturday 7:00 a.m. - 4:00 p.m. Pacific time. We will, however, work with you to ensure a smooth delivery. We thought so. This Check-In Window will ensure that your order is readily available shortly after you arrive. If you want to view a different order, select View more orders from the drop-down menu on the page. And, as always, delivery will be fast and free. You can ship each item to a different address, and choose up to 15 different addresses per order. Methods of Payment We accept the following methods of payment: Visa, MasterCard, American Express, Discover, JCB, China Union Pay, PayPal, Apple Pay, Afterpay , and Anthropologie gift cards and e-gift cards issued in USD. Or return your product to an Apple Store within 14 days of the store’s reopening. This shows a summary of your most recent order. You can choose a different Shipping Method for each item on your order. You can check if a provider is an Independent Repair Provider or an Apple Authorized Service Provider. Given the popularity and/or supply constraints of some of our products, Apple may have to limit the number of products available for purchase. If these features have been activated and cannot be disabled by the person in possession of the phone, Apple may refuse the return or exchange. Or call 1-800-MY-APPLE. Apple provides security features to enable you to protect your product in case of loss or theft.